Chunghwa Post’s customers include enterprises and general public. The Company provides all customers with the best all-round postal services. Our supply chain includes software and hardware manufacturers or suppliers.
Chunghwa Post’s Value Chain
Improvement of Service Quality
To achieve the vision of providing excellent services, the Company has established the Execution Plan for Service Quality Improvement and Plans for Random Assessments of Public Service. Each business unit establishes the Service Quality Improvement Working Group for the formulation of strategies and methods to improve services and inspections are strengthened to reach the goal of improving service quality.
Promotion of Intelligence Customer Service
Customer Relationship Management
Monthly customer satisfaction survey is conducted for analysis and evaluation, and for the unsatisfied part, relevant units will be notified for improvement. Based on the average score of 4.53 points of the customer satisfaction in 2017, it increased by 3.97% in 2021 (compared with the base), meeting the target of the short-term goal. In the future, the Customer Service Center will continue to provide considerate services to improve the quality of postal services.
Results of customer satisfaction survey over the years