The Company’s Department of Civil Service Ethics conducts the integrity agency risk assessment of the organization, business characteristics, and personnel on a yearly basis. In 2022, the postal establishments that received such assessment included the Headquarters, post offices, and Taipei mail processing centers, with a total of 21 administration establishments and 1,298 post office branches, reaching 100%. The assessment results showed that there was no significant corruption risk. No employees were involved in any cases of corruption in 2022, but there were 7 suspected general illegal cases that were sent to the judicial authorities for investigation, and the relevant employees were held accountable for their administrative liability. In 2022, there were 2 employees whose contracts were terminated due to general illegal behavior during the reporting period.
In addition, to implement the self-discipline norms of the personnel using funds of the Company to avoid improper transaction and fulfill the obligation to avoid conflicts of interests, dedicated personnel are assigned to audit the personal transactions of the personnel using funds so as to maintain the reputation of the Company and the safe operation of the funds. In 2022, the audit was carried out 6 times, and a total of 36 people were audited.
For those managing monetary payment, the procurement personnel and postal staff, the supervisors of the units carry out audit every six months. In 2022H1, the total number of people being audited was 23,230, and in 2022H2, the number was 23,017.

To encourage reporting illegal activities for the improvement of the management of the company, Chunghwa Post Co., Ltd. has set up a Whistleblower’s Zone on the Company’s official website. Channels for whistleblowing include the followings: Mailbox: P.O. Box 610, Taipei Beimen Taipei City, 10099 Taiwan; Reporting line: 02-23969104; Reporting email: whistleblower@mail.post.gov.tw.
On Feb. 26, 2021, the Key Points for the Implementation of the Whistleblower System of Chunghwa Post Co., Ltd. (including the whistleblower protection policy) was officially promulgated, providing complete reporting channels internally and externally. Provisions on integrity and reporting channels are also stipulated in the procurement contract and bidding instruction for procurement projects. For information concerning the ethics guidelines and recusal due to conflicts of interest, the designated personal is assigned to interpret, explain cases and provide consulting service.

In accordance with the Regulations Governing the Internal Controls and Audit System for Postal Remittances and Savings and the Regulations Governing Implementation of Internal Control and Auditing System of Insurance Enterprises, and by referring to the practices of the same trade, Chunghwa Post has defined “major violation of laws and regulations” as the situation of being punished (or corrected or fined) by the Financial Supervisory Commission. If there is major violation of laws and regulations, it shall be immediately reported to the directors and supervisors, and matters related to compliance shall be reported to the board of directors. The content of report to the board of directors shall at least include the analysis of reasons for, the possible impact, and the suggestion for improvement concerning the major deficiencies or malpractice in terms of compliance of each unit. After signed by the president, the content shall be reported to the board of directors. For other major accidents, the Key Points for Major Accident Emergency Response Notification Procedures and the Crisis Response Operation Manual of Chunghwa Post Co., Ltd. are followed. For the handling of deficiencies of financial audits, the Regulations Governing Implementation of Internal Control and Auditing System of Chunghwa Post Co., Ltd. should be referred to. In 2022, there were no major violations of laws and regulations.
In 2022, there were no major violations of laws and regulations, information and labels of products and services, and marketing and communication-related regulations.