At the end of 2024, the number of directors and supervisors totaled 18. Among them, 3 directors are expert representatives and 3 are labor directors (representatives elected by the labor union).
The board of director serves as the highest-level decision-making team of Chunghwa Post. The continuing education and training for directors and supervisors in 2024 included six material topics, namely Information Security,Principle for Financial Service Industries to Treat Clients Fairly, IFRS 17 (International Financial Reporting Standards 17), Anti-money Laundering and Combating Terrorism, TCFD (climate-related financial disclosure), and Prevention of Workplace Sexual Harassment and Other Unlawful Infringements. The board members also participated in relevant educational training on sustainable development and carbon rights trading mechanism, with the actual training hours reaching 342 hours, much higher than the 108 hours required by the competent authorities
In 2024, the Chairman personally led the directors, supervisors and senior executives to visit Yilan Post Office, Tainan Post Office and Customer Service Center to understand the implementation status of friendly financial services. The Board of Directors supervises the planning and implementation of the “Treat Clients Fairly (TCF)” affairs to deeply understand customer needs and uphold the customer-first philosophy, applying fair treatment in every interaction to enhance the overall service quality.

Chunghwa Post is not a listed company, but we still promote corporate governance and sustainable corporatedevelopment voluntarily. To establish an effective corporate governance system and promote sound businessdevelopment, the Corporate Governance Best Practice Principles for Chunghwa Post Co., Ltd. was formulated in 2021 in accordance with the latest Corporate Governance Blueprint (2018-2020) announced by Financial SupervisoryCommission (FSC) in April, 2018, and it took effect after the resolution of the board meeting is passed, and the boardperformance assessment was also conducted. The Company also carried out the board performance evaluation. Inaccordance with Article 40-1 of the Corporate Governance Best Practice Principles for Insurance Companies and itsappendix, Chunghwa Post conducted annual evaluation of the board of directors and established assessment itemsof the Annual Board Performance Evaluation Form for (I) Self-Assessment and (II) Peer Assessment. The results of the2024 self-evaluation and peer-evaluation were 95.32 points and 94.28 points respectively (out of 100). The assessmentitems all reached the “Excellent” level (above 90 points) stipulated in the Corporate Governance Best Practice Principlesfor Insurance Companies.