Questionnaire

Chunghwa Post Co., Ltd.(hereinafter referred to as the Company) would like to express our heartfelt gratitude for your continuous support. The purpose of this questionnaire is to understand the stakeholders' suggestions to the content of our Sustainability Report so that topic you concerned about can be presented in the Report. Thank you for spending your precious time to complete this questionnaire.

What is your identity ?

Employee
Shareholder
Consumer/Client
Government
Legislator
Media
Supplier/Contractor
Community Residents

Company :

Name :

Corporate Governance

To what degree do you feel cared about whether the Company discloses its corporate governance operation?

Very High
High
Neutral
Low
Very Low

Ethical Management

To what degree do you feel cared about whether the Company establishes ethical management system ?

Very High
High
Neutral
Low
Very Low

Information Disclosure

To what degree do you feel cared about whether the Company periodically discloses sustainable information regarding economic, environmental and social issues?

Very High
High
Neutral
Low
Very Low

Economic Performance

To what degree do you feel cared about the Company's financial performance?

Very High
High
Neutral
Low
Very Low

Market Presence

To what degree do you feel cared about the Company's ratio of the standard salary of the grassroots staff to the local minimum wage?

Very High
High
Neutral
Low
Very Low

Indirect Economic Impacts

To what degree do you feel cared about the Company's investment in public welfare?

Very High
High
Neutral
Low
Very Low

Procurement Practices

To what degree do you feel cared about the Company's proportion of the expenditures to local suppliers at the operating bases?

Very High
High
Neutral
Low
Very Low

Anti-corruption

To what degree do you feel cared about the Company's communication and training about anti-corruption policies and procedures?

Very High
High
Neutral
Low
Very Low

Anti-competitive Behavior

To what degree do you feel cared about the Company's number of legal actions pending or completed during the reporting period regarding anti-competitive behavior and violations of anti-trust and monopoly legislation?

Very High
High
Neutral
Low
Very Low

Tax

To what degree do you feel cared about the Company's taxpayment in accordance with relevant tax act?

Very High
High
Neutral
Low
Very Low

Innovative Service

To what degree do you feel cared about whether the Company provides innovative value-added services( iLogistics, Fintech, e-commerce, etc.)?

Very High
High
Neutral
Low
Very Low

Customer Satisfaction

To what degree do you feel cared about the Company's policy of improving customer satisfaction?

Very High
High
Neutral
Low
Very Low

Mail Correct Distribute Rate

To what degree do you feel cared about the Company's mail correct distribute rate?

Very High
High
Neutral
Low
Very Low

Universal Postal Service

To what degree do you feel cared about whether the Company provides universal postal services?

Very High
High
Neutral
Low
Very Low

Financial System Stability

To what degree do you feel cared about the Company's reaction to overall risk resulted from increasingly stringent financial examination?

Very High
High
Neutral
Low
Very Low

Public Health Trends

To what degree do you feel cared about the Company's potential financial loss or additional cost in public health trends?

Very High
High
Neutral
Low
Very Low

Demographic Change

To what degree do you feel cared about the risks and oppoutunities resulted from aging society?

Very High
High
Neutral
Low
Very Low

Climate-related Financial Disclosures

To what degree do you feel cared about the company's climate-related financial disclosures?

Very High
High
Neutral
Low
Very Low

Materials

To what degree do you feel cared whether the Company uses sustainable package in postal services?

Very High
High
Neutral
Low
Very Low

Energy

To what degree do you feel cared the Company's consumption of energy and usage of renewable energy?

Very High
High
Neutral
Low
Very Low

Water and Effluents

To what degree do you feel cared about the Company's water withdrawal and discharge?

Very High
High
Neutral
Low
Very Low

Biodiversity

To what degree do you feel cared about whether the Company is involved in ecological restoration activities?

Very High
High
Neutral
Low
Very Low

Emissions

To what degree do you feel cared about the Company's management of GHG emissions and reduction in GHG emissions?

Very High
High
Neutral
Low
Very Low

Waste

To what degree do you feel cared about the Company's waste prevention and control management?

Very High
High
Neutral
Low
Very Low

Environmental Compliance

To what degree do you feel cared about whether the Company is subject to significant fines or non-monetary penalties due to violations of environmental regulations?

Very High
High
Neutral
Low
Very Low

Supplier Environmental Assessment

To what degree do you feel cared about whether the Company screens new suppliers using environmental criteria?

Very High
High
Neutral
Low
Very Low

Employment

To what degree do you feel cared about the Company's changes in employment rate, turnover rate, benefits, and the reinstatement rate after taking the parental leave without pay?

Very High
High
Neutral
Low
Very Low

Labor/Management Relations

To what degree do you feel cared about labor dispute?

Very High
High
Neutral
Low
Very Low

Occupational Health and Safety

To what degree do you feel cared about the Company's occupational hazard prevention management and occupational disease prevention?

Very High
High
Neutral
Low
Very Low

Training and Education

To what degree do you feel cared about the Company's staff education and training hours?

Very High
High
Neutral
Low
Very Low

Diversity and Equal Opportunity

To what degree do you feel cared about the Company's basic salaries for male and female employees and the pay equality?

Very High
High
Neutral
Low
Very Low

Human Capital development

To what degree do you feel cared about the Company's talent development program?

Very High
High
Neutral
Low
Very Low

Non-discrimination

To what degree do you feel cared about whether incidence of discrimination has happened in the company and the actions taken for improvement?

Very High
High
Neutral
Low
Very Low

Freedom of Association and Collective Bargaining

To what degree do you feel cared about whether the Company as well as its suppliers are in the risk of breaching the right to freedom of association and the collective agreement?

Very High
High
Neutral
Low
Very Low

Child Labor

To what degree do you feel cared about the significant risk that the use of child labor exists in the operating bases of the company and the contribution made and measures taken to effectively abolish child labor?

Very High
High
Neutral
Low
Very Low

Forced or Compulsory Labor

To what degree do you feel cared about the significant risk that forced labor is found in the operating bases of the company and the contribution made and measures taken to effectively abolish forced labor?

Very High
High
Neutral
Low
Very Low

Security Practices

To what degree do you feel cared about the Company's proportion of the security personnel to accept human rights education and training?

Very High
High
Neutral
Low
Very Low

Rights of Indigenous Peoples

To what degree do you feel cared about whether there is a violation of the human rights for the local aborigines and actions taken for improvement by the company?

Very High
High
Neutral
Low
Very Low

Human Rights Assessment

To what degree do you feel cared about whether the Company has been reviewed by other organizations for human rights?

Very High
High
Neutral
Low
Very Low

Local Communities

To what degree do you feel cared about whether the Company implemented in local community engagement, impact assessments, and development programs?

Very High
High
Neutral
Low
Very Low

Supplier Social Assessment

To what degree do you feel cared about the Company's selection of the proportion of new suppliers with the use of labor conditions and the impact criteria for human rights and social impacts?

Very High
High
Neutral
Low
Very Low

Public Policy

To what degree do you feel cared about whether the Company is involved in political donation?

Very High
High
Neutral
Low
Very Low

Customer Health and Safety

To what degree do you feel cared about whether the Company has assessed the impact of the products and services on health and safety?

Very High
High
Neutral
Low
Very Low

Marketing and Labeling

To what degree do you feel cared about whether the Company's products and services are complied requirements for product information and labeling?

Very High
High
Neutral
Low
Very Low

Customer Privacy

To what degree do you feel cared about whether the Company has been complaint from the customer for privacy infringement or loss of customer information?

Very High
High
Neutral
Low
Very Low

Information Security

To what degree do you feel cared about the Company's management of information security?

Very High
High
Neutral
Low
Very Low

Socioeconomic Compliance

To what degree do you feel cared about whether the company has violations of major social and economic regulations?

Very High
High
Neutral
Low
Very Low

Product Portfolio

To what degree do you feel cared about the Company's products and services designed for environmental and social purposes?

Very High
High
Neutral
Low
Very Low

Audit

To what degree do you feel cared about the Company's investment undergone environmental and social audit?

Very High
High
Neutral
Low
Very Low

Active Ownership

To what degree do you feel cared about whether the Company can influence its affiliated companies to practice the policies in environmental and social issues?

Very High
High
Neutral
Low
Very Low


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