Chunghwa Post Co., Ltd.(hereinafter referred to as the Company) would like to express our heartfelt gratitude for your continuous support. The purpose of this questionnaire is to understand the stakeholders' suggestions to the content of our Sustainability Report so that topic you concerned about can be presented in the Report. Thank you for spending your precious time to complete this questionnaire.
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Corporate Governance
To what degree do you feel cared about whether the Company discloses its corporate governance operation?
Ethical Management
To what degree do you feel cared about whether the Company establishes ethical management system ?
Information Disclosure
To what degree do you feel cared about whether the Company periodically discloses sustainable information regarding economic, environmental and social issues?
Economic Performance
To what degree do you feel cared about the Company's financial performance?
Market Presence
To what degree do you feel cared about the Company's ratio of the standard salary of the grassroots staff to the local minimum wage?
Indirect Economic Impacts
To what degree do you feel cared about the Company's investment in public welfare?
Procurement Practices
To what degree do you feel cared about the Company's proportion of the expenditures to local suppliers at the operating bases?
Anti-corruption
To what degree do you feel cared about the Company's communication and training about anti-corruption policies and procedures?
Anti-competitive Behavior
To what degree do you feel cared about the Company's number of legal actions pending or completed during the reporting period regarding anti-competitive behavior and violations of anti-trust and monopoly legislation?
Tax
To what degree do you feel cared about the Company's taxpayment in accordance with relevant tax act?
Innovative Service
To what degree do you feel cared about whether the Company provides innovative value-added services( iLogistics, Fintech, e-commerce, etc.)?
Customer Satisfaction
To what degree do you feel cared about the Company's policy of improving customer satisfaction?
Mail Correct Distribute Rate
To what degree do you feel cared about the Company's mail correct distribute rate?
Universal Postal Service
To what degree do you feel cared about whether the Company provides universal postal services?
Financial System Stability
To what degree do you feel cared about the Company's reaction to overall risk resulted from increasingly stringent financial examination?
Public Health Trends
To what degree do you feel cared about the Company's potential financial loss or additional cost in public health trends?
Demographic Change
To what degree do you feel cared about the risks and oppoutunities resulted from aging society?
Climate-related Financial Disclosures
To what degree do you feel cared about the company's climate-related financial disclosures?
Materials
To what degree do you feel cared whether the Company uses sustainable package in postal services?
Energy
To what degree do you feel cared the Company's consumption of energy and usage of renewable energy?
Water and Effluents
To what degree do you feel cared about the Company's water withdrawal and discharge?
Biodiversity
To what degree do you feel cared about whether the Company is involved in ecological restoration activities?
Emissions
To what degree do you feel cared about the Company's management of GHG emissions and reduction in GHG emissions?
Waste
To what degree do you feel cared about the Company's waste prevention and control management?
Environmental Compliance
To what degree do you feel cared about whether the Company is subject to significant fines or non-monetary penalties due to violations of environmental regulations?
Supplier Environmental Assessment
To what degree do you feel cared about whether the Company screens new suppliers using environmental criteria?
Employment
To what degree do you feel cared about the Company's changes in employment rate, turnover rate, benefits, and the reinstatement rate after taking the parental leave without pay?
Labor/Management Relations
To what degree do you feel cared about labor dispute?
Occupational Health and Safety
To what degree do you feel cared about the Company's occupational hazard prevention management and occupational disease prevention?
Training and Education
To what degree do you feel cared about the Company's staff education and training hours?
Diversity and Equal Opportunity
To what degree do you feel cared about the Company's basic salaries for male and female employees and the pay equality?
Human Capital development
To what degree do you feel cared about the Company's talent development program?
Non-discrimination
To what degree do you feel cared about whether incidence of discrimination has happened in the company and the actions taken for improvement?
Freedom of Association and Collective Bargaining
To what degree do you feel cared about whether the Company as well as its suppliers are in the risk of breaching the right to freedom of association and the collective agreement?
Child Labor
To what degree do you feel cared about the significant risk that the use of child labor exists in the operating bases of the company and the contribution made and measures taken to effectively abolish child labor?
Forced or Compulsory Labor
To what degree do you feel cared about the significant risk that forced labor is found in the operating bases of the company and the contribution made and measures taken to effectively abolish forced labor?
Security Practices
To what degree do you feel cared about the Company's proportion of the security personnel to accept human rights education and training?
Rights of Indigenous Peoples
To what degree do you feel cared about whether there is a violation of the human rights for the local aborigines and actions taken for improvement by the company?
Human Rights Assessment
To what degree do you feel cared about whether the Company has been reviewed by other organizations for human rights?
Local Communities
To what degree do you feel cared about whether the Company implemented in local community engagement, impact assessments, and development programs?
Supplier Social Assessment
To what degree do you feel cared about the Company's selection of the proportion of new suppliers with the use of labor conditions and the impact criteria for human rights and social impacts?
Public Policy
To what degree do you feel cared about whether the Company is involved in political donation?
Customer Health and Safety
To what degree do you feel cared about whether the Company has assessed the impact of the products and services on health and safety?
Marketing and Labeling
To what degree do you feel cared about whether the Company's products and services are complied requirements for product information and labeling?
Customer Privacy
To what degree do you feel cared about whether the Company has been complaint from the customer for privacy infringement or loss of customer information?
Information Security
To what degree do you feel cared about the Company's management of information security?
Socioeconomic Compliance
To what degree do you feel cared about whether the company has violations of major social and economic regulations?
Product Portfolio
To what degree do you feel cared about the Company's products and services designed for environmental and social purposes?
Audit
To what degree do you feel cared about the Company's investment undergone environmental and social audit?
Active Ownership
To what degree do you feel cared about whether the Company can influence its affiliated companies to practice the policies in environmental and social issues?
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