Since 2006, Chunghwa Post has established a dedicated unit to monitor fraud-related abnormal transactions. On July 5, 2023, a cross-departmental “Anti-fraud Task Force” was established, supervised by the Vice President level executive. When a customer shows signs of suspected fraud, Chunghwa Post will intensify Caring Counter Questions, and if necessary, notify the police to come to assist in intercepting the fraud. For specific transactions, such as cash withdrawals, deposits without passbook or pre-authorized transfer and so on by elderly customers, we will also strengthen Caring Counter Questions and screen as well as check suspected abnormal accounts on a daily basis for further judgement of suspicious cases.
We also actively cooperate with government agencies and financial institutions to align with the upgraded national anti-fraud program. We formed the “Eagle Eye Fraud Detection Alliance” with 35 peer institutions in the financial sector to create a postal AI anti-fraud model for the improvement of the
effectiveness and accuracy of the anti-fraud mechanism. On September 25, 2024, Chunghwa Post and the Criminal Investigation Bureau (CIB) of the National Police Agency signed an MOU on Anti-Fraud Cooperation, building intensified cooperation in sharing abnormal transaction information, anti-fraud education and advocacy. On November 1 to 2 of the same year, Chunghwa Post participated in 2024 FINTECH TAIPEI to showcase the digital innovation services and anti-fraud measures.
With proactive effort, Chunghwa Post successfully notified the police to intercept 2,281 fraud cases in 2024, involving a total amount of over NT$896.38 million, and won multiple anti-fraud awards. In the “Financial Anti-Fraud High Level Forum” organized by the Bankers Association of the Republic of China, the staff, Chuang, from Changhua Ximen Post Office received an award from the Premier of Executive Yuan, for successfully intercepting 5 fraud cases, with a total amount of approximately NT$3.64 million. Moreover, Chunghwa Post was also awarded Financial Anti-Fraud Model Award in the National Anti-Fraud Public Welfare Lecture. In compliance with Anti-money laundering and counter terrorism financing policies, we reported 1,547 suspected money laundering transactions and d 308,872 large-value currency transactions in 2024, enhancing the effectiveness of Taiwan’s anti-money laundering and anti-terrorist financing mechanisms.
In the future, Chunghwa Post will continue to dedicate itself to creating a safer financial environment, fulfilling its corporate social responsibility, and using AI anti-fraud models, big data, machine learning, and other artificial intelligence technologies to further enhance the effectiveness and accuracy of anti-fraud mechanisms to ensure the property safety of the public.