Chunghwa Post Co., Ltd. is an indispensable and important public service enterprise in people’s daily life, and it has been serving the public for over 120 years. The service items include postal services, savings services, remittances, simple life insurance services, philately, e-commerce, and management of postal assets. In 2022, Chunghwa Post worked with the people to jointly go through the challenges brought by the epidemic. From assisting the government in distributing anti-epidemic materials such as alcohol, masks, and rapid reagents to the cooperation with the redeeming of stimulus vouchers to boost domestic economy, Chunghwa Post has always been at the front line to safeguard people in Taiwan.
In the face of the changes in the environment and the lifestyles in the post-epidemic era, Chunghwa Post will accelerate innovative transformation by reviewing its existing business models with a macro and forward-looking thinking. In 2022, the TCFD (climate-related financial disclosure) project was introduced in the postal savings and remittances,and life insurance businesses for the establishment of climate-related financial disclosure mechanism, formulating corresponding action strategies, and grasping the development opportunities for relevant businesses. To work in line with the government’s policy of Net-Zero Emissions by 2050, we prepared the establishment of the Sustainable Development Committee in 2022 to raise the level of sustainable management-related organizations and established norms to facilitate the promotion of relevant strategies.
In terms of corporate governance and economic performance, all major businesses have achieved operational performance targets and maintained good profitability to improve efficiency and customer service quality. It is hoped that Chunghwa Post’s sustainable management and continued growth can be created, and we will continue to strengthen the effectiveness of corporate governance.
In terms of net zero emissions, Chunghwa Post has invested a cumulative NT$ 431.45 million in the purchase of e-scooters and installation of 3,501kW solar PV system, and the paperless operations are continued. In the future, we will continue our efforts in energy conservation and carbon reduction and integrate the partners in the industrial supply chain to exert their influence on net zero emissions and reach the goal of net zero carbon emissions by 2050.
In terms of green finance, we continue to invest in TWSE/TPEx Listed Companies complying with corporate social responsibility, which accounted for 98.53% of the total market value of domestic stock investments, and the cumulative investment in domestic ESG related ETFs amounted to NT$ 1.095 billion while the total amount of investment in foreign green bonds amounted to approximately NT$ 13.8 billion. We will continue to nurture green enterprises and support green energy, and the investment in the stocks and bonds of green power and renewable energy related industries amount to approximately NT$ 53.527 billion.
For social inclusion, a total of 265 sessions of Caring for the Community series activities were organized, and the number of participants reached 67,381. Furthermore, we integrated our postal resources and actively held the “Caring for the Marketing of Agricultural Products” to assist local small-scale farmers with the sale of agricultural products. To fulfill the spirit of postal services for public welfare and taking root in local development through local linking, Chunghwa Post continued to provide the service of caring for the elderly living alone. We have served a cumulative number of 999,955 seniors. In 2022, we implemented 21 projects of renovation of old houses for the elderly living alone.
As for the high-quality services, to provide customers with convenient and secure collection and delivery services, we have installed a cumulative number of 2,408 iBoxes nationwide, and through alliances with different industries, the “Caring for the Marketing of Agricultural Products” activity was promoted through the platform of PostMall, providing customers with high-quality agricultural products with safety certification. In addition, to provide customers with convenient and secure financial services, we keep optimizing and enhancing the functions and performance of the Post App.
In the aspect of a happy workplace, the average physical training hours of employees in 2022 was 13.66 hours, an increase of 5.12% compared with 2021. The learning hours from the E-Learning mechanism reached 572,450 hours, and the number of digital courses provided was 77, increased by 8.45% compared with the same period in 2021. In addition, the training of human rights related courses reached 99.95% for the creation of a happy and friendly working environment.
To work in line with the rapid development of Fintech, e-commerce, logistics and other businesses as well as the internet, online communities, and mobile communication and to cope with the technological development trends and public consumption demands, we have worked on digitalization of various businesses to continue providing high-quality services to the general public while strengthening our business competitiveness.
As a state-run enterprise that pursues sustainable management and business transition, Chunghwa Post will uphold the concepts of environmental protection, social responsibility and ESG, actively promote digital transition, continue to revitalize assets management and utilization, fully cooperate with the country’s 2050 Net Zero Emissions policy, and regard the employees as important partners as well as provide a good working environment for all the employees. Meanwhile, we will strengthen our services and innovation to lay a solid foundation for sustainable development so as to implement the vision of “To run a postal administration that provides excellent services and is trusted by all citizens”. Chunghwa Post will continue to provide innovative services for the better life of the society and will always be your good neighbor and partner.