In accordance with the Four Postal Acts and by upholding the principle of adopting corporate management practices, the Company aims to provide accessible, fair and reasonable postal services and to promote sound development of the postal business and thereby enhance the welfare of all citizens. Therefore, corporate governance is strengthened while taking into account economic performance to ensure corporate sustainability. Properly internalized external laws and regulations as well as the increasing trust of our stakeholders are the cornerstone of the sustainable development of the Company.

．Economic Performance (GRI 201)
． Task Force on Climate-related Financial Disclosures (GRI 201)
．Anti-corruption (GRI 205)
．Customer Privacy (GRI 418)
．Compliance (Custom topic)
．Information Security (Custom topic)
．Integrity Management (Custom topic)
．Corporate Governance (Custom topic)
． Financial System Stability (Custom topic)

．To run a postal administration that provides excellent services and is trusted by all citizens
．Strengthen corporate governance, improve financial structure, and enhance risk control and management capabilities
．Integrate postal resources, research and develop diversified products, and provide universal and high-quality services in postal, saving and life insurance operations
．Provide customer-oriented, honest and efficient services
．Honor, Responsibility, Commitment
．Preventing corruption, stamping out corruption, and cracking down on corruption

．Four Postal Acts and their Sub-laws
．Four-year Development Plan for Postal Business
．Ethical Corporate Management Best Practice Principles
．Procedures for Ethical Management and Guidelines for Conduct
．Code of Conduct for Board of Directors
．Stewardship Principles for Institutional Investors
．Self-disciplinary Rules for Fund Manager
．Self-disciplinary Rules for Equity Linked Note Investment Personnel
．Guidelines for Salespeople of the Postal Simple Life Insurance
．Regulations Governing Anti-Money Laundering and Countering the Financing of Terrorism for Chunghwa Post Co., Ltd.
．Dispute Resolution Mechanism of Savings and Remittances Business
．Regulations Governing the Capital Adequacy of Financial Supervisory Authorities, International Financial Reporting Standards (IFRS)
．Risk Management Policy
．Regulatory Compliance System (Implementation Plan)
．Internal Control System
．Corporate Governance Best Practice Principles for Chunghwa Post Co., Ltd.
．ISO 27001 Information Security Management System
．ISO 27701 Privacy Information Management System
．BS 10012 Personal Information Management System
．Notification of Cyber Security Incident and Response Procedures

．Whistleblower’s Zone on Chunghwa Post Official Website
．Dedicated mailbox: P.O. Box 610, Taipei Beimen Taipei City, 10099 Taiwan
．Email: whistleblower@mail.post.gov.tw
．Hotline: (02)2396-9104
．Customer suggestion box and 24-hour customer service hotline: 0800-700-365