To cope with changes in the market and work in line with government policies, Chunghwa Post develops insurance products to meet the insurance needs and expectation of the public and provides high-quality services to the policyholders to enhance the market competitiveness. In addition, to fulfill its corporate social responsibility, promote community development and implement the business philosophy of serving the society and giving back to the society, Chunghwa Post also functions as a friendly and reliable neighbor to community residents so that they can have emotional connection with the post through the public welfare activities, which also helps us create a high-quality corporate image. Based on the implementation of the local connection, postal popularization and business philosophy of social care, the goal of providing “postal services for public welfare and taking root in local development” can be reached, improving Chunghwa Post’s competitiveness in terms of sustainability issues.

．Indirect Economic Impact (GRI 203)
．Local Community (GRI 413)
． Universal Postal Service (Custom topic)
．Demographic Change (Custom topic)
． Product Portfolio (GRI G4 Supplementary Topics)

．Postal services for public welfare and taking root in local development
．To provide universal, cheap and secure mail communication service
．To provide postal funds and support the government’s major public construction and private investment plans
．To develop protection-type insurance products with the trend of demographic changes to work in line with the government policy to improve national insurance coverage

．Regulations Governing Pre-sale Procedures for Insurance Products
．Precautionary Matters on Life Insurance Product Review
．Regulations Governing Postal Simple Life Insurance Operations
．Regulations Governing Enrollment in Postal Simple Life Insurance Policies
．Code of Practice on Risk Management in the Insurance Industry
．Dispute Resolution Mechanism of Postal life insurance policyholders
．Financial Consumer Protection Act
．Principle for Financial Service Industries to Treat Clients Fairly
．Article 27 of the Simple Life Insurance Act
．Article 18 of the Postal Savings and Remittances Act
．Measures for caring for community activities
．Standards of delivery of universal service

．Customer suggestion box and 24-hour customer service hotline: 0800-700-365
．At each post office, there are “Customer Opinion Forms” with free return postage for customers to reflect their opinions
．The customer service units, contact hotline, and the "suggestion box” are set up in the Micro-insurance Section and the Financial-friendly Service Section on Chunghwa Post’s official website