To cope with changes in the market and work in line with government policies, Chunghwa Post develops insurance products to meet the insurance needs of the public and provide high-quality services to the policyholders. At the same time, it is committed to fulfilling its corporate responsibility, thereby enhancing its corporate image and operational performance.
The Company’s investment funds mainly come from public deposits and simple life insurance premium income. The personnel using funds should be self-disciplined to ensure the sustainable and stable operation of the Company. Chunghwa Post invests in the stocks of TWSE/TPEx listed companies that are in line with the ESG sustainable development. The shareholder activism is implemented to urge the investee companies to pay attention to the problems of unemployment and solve the long-term low salary problem in Taiwan for the improvement of the well-being of the people. In the long run, the stock price of a TWSE/TPEx listed company with good corporate governance and fulfillment of social responsibilities is more likely to rise. In addition to protecting the Company’s source of profit, if the Company is the major shareholder of the TWSE listed company, it also helps to enhance the corporate image of the Company.
According to the National Development Council, it is estimated that Taiwan will become a super-aged society with an aging population exceeding 20% in 2026. Estimations are made based on the population structure and life insurance density, and it is expected that the demand for insurance products related to retirement planning brought about by the aging population is expected to grow rapidly. In response to the trend of demographic changes (ageing population and declining birthrate), Chunghwa Post develops protection-type and elderly insurance products to meet insurance needs and expectations of customers while enhancing the competitiveness in the market.

Demographic Change (Custom topic)
Product Portfolio (GRI G4 Supplementary Topics)
Audit (GRI G4 Supplementary Topics)
Active Ownership (GRI G4 Supplementary Topics)

●To continue to invest in the stocks of TWSE/TPEx listed companies that are in line with the ESG sustainable development.
●To provide postal funds and support the government’s major public construction and private investment plans
●To develop protection-type insurance products with the trend of demographic changes to work in line with the government policy to improve national insurance coverage

●Board of Directors
●Postal Capital Management Committee
●Dept. of Capital Operations
●Dept. of Saving and Remittances
●Dept. of Life Insurance
●Commodity Development Team
●Commodity Review Team
●Insurance Product Management Team

●Stewardship Principles for Institutional Investors
●Article 18 of Postal Remittances and Savings Act
●Regulations Governing Investment of Postal Savings in Bonds, Bills and Notes
●Regulations Governing Postal Savings Investment in Beneficiary Certificates and Publicly Listed or OTC Traded Stocks
●Article 27 of the Simple Life Insurance Act
●Notes on Lending Operations of Chunghwa Post Co., Ltd. for buying and selling domestic stocks, ETFs, beneficiary securities, beneficiary certificates, convertible bonds, and stock securities
●Regulations Governing Pre-sale Procedures for Insurance Products
●Precautionary Matters on Life Insurance Product Review
●Regulations Governing Postal Simple Life Insurance Operations
●Regulations Governing Enrollment in Postal Simple Life Insurance Policies
●Code of Practice on Risk Management in the Insurance Industry
●Dispute Resolution Mechanism of Postal life insurance policyholders
●Financial Consumer Protection Act
●Principle for Financial Service Industries to Treat Clients Fairly

●Supported green enterprises and bought 3 domestic green bonds, 1 social bond, and 13 foreign green bonds
●Launched “Accident Microinsurance Rider”
●Starting from July 12, the minimum insurance age of the An-xin Whole Life Insurance was lowered to 16 years old

●Customer suggestion box and 24-hour customer service hotline: 0800-700-365
●At each post office, there are “Customer Opinion Forms” with free return postage for customers to express their opinions
●The customer service units, contact hotline, and the “suggestion box” are set up in the Micro-insurance Section and the Financial-friendly Service Section on Chunghwa Post’s official website