Ever since its establishment, Chunghwa Post has always upheld the principles of “Honor, Responsibility, and Commitment” to implement the mission of postal popularization. The adoption of an integrated corporate management model combining services in postal, savings and life insurance operations helps gain in-depth insights into the diverse needs of customers, showing Chunghwa Post’s dedication to sustainable management and creation of a better society. Postal service is not only an important foundation for the operation of society, but also embodies the public’s expectations for communication, convenience, and security.
In 2024, we have achieved remarkable results in the field of sustainable development. Chunghwa Post was highly recognized in the 2024 Asia-Pacific Sustainability Action Award and Taiwan Sustainability Action Award (APSAA & TSAA) held by Taiwan Institute for Sustainable Energy (TAISE) and was honored with 1 Gold Award in Environmental Sustainability, 1 Gold Award in Economic Development, and 1 Silver Award in Social Inclusion. In the 17th Taiwan Corporate Sustainability Awards, we were honored with the “Comprehensive Performance: Top 100 Sustainability Exemplary Awards” and “Sustainability Report Platinum Award”. These achievements demonstrate our dedicated efforts on fulfilling corporate social responsibility and sustainable management. To cope with the trend of sustainable development and make adjustments of relevant organizational planning, Chunghwa Post has set up a Chief Sustainability Officer (CSO) to supervise the promotion and development of sustainable business.
In terms of environmental sustainability, we actively respond to the government’s policy of net-zero emissions by 2050, and have promoted various energy resources management and transition measures. We continue to introduce TCFD (climate-related financial disclosure) projects for postal savings and life insurance businesses, with additional TCFD projects for postal business, expand the scope of GHG inventory, conduct ISO 14067 Carbon Footprint Inventory, and replace energy-consuming equipment.
In terms of economic development, we focus on customer experience, continue to optimize the business model, and utilize digital technology tools for the provision of Universal Postal Services, including the optimization of the Mobile Post Office App, prevention of financial fraud, promotion of the e-commerce platform, PostMall, and the 24/7 iBox.
In terms of Social Inclusion, to fulfill the spirit of “Postal services for public welfare, being deeply rooted locally”, Chunghwa Post continues to care for the elderly people living alone, organize blood donation activities, assist with the marketing of agricultural products and deliver nutritious lunch to remote areas, and also organize Staying Young Activities in various places from time to time. Chunghwa Post will continue to deepen its core business and make good use of smart technology to provide more thoughtful, convenient and safer services to meet customer needs, realizing the vision of “being a postal administration that provides excellent services and is trusted by all citizens”. We deeply appreciate your continued support and trust along the way. Let us work together for a better future.