In the face of climate change, rapid advances in digital technology, demographic changes, and increasingly diverse societal needs, Chunghwa Post remains committed to its mission of serving the public through steady operations, ongoing transformation and continuous improvement, striving to provide services that are more resilient, efficient, and people-centered while fulfilling its responsibility toward sustainable development.

In 2025, despite changes in the market environment, Chunghwa Post continued to deliver stable operational performance and service capacity, showing the results of sound management and operational resilience. The annual goals across core business areas, including postal services, philately, banking services, remittances, and agency services successfully reached annual targets. Meanwhile, we continue to strengthen our sustainability governance framework by carrying out regular reviews of sustainability strategies and implementation progress through the Sustainability Development Committee. Under the oversight of the Chief Sustainability Officer, sustainability-related initiatives are further promoted and the concept of sustainability is more systematically integrated into business decision-making and operational management. These efforts and achievements have also been recognized externally. In the 2025 5th Taiwan Sustainability Action Awards (TSAA) organized by the Taiwan Institute for Sustainable Energy (TAISE), Chunghwa Post was honored with two Gold Awards in the “Environmental Sustainability” and “Social Inclusion” categories and one Bronze Award in the “Economic Development” category. Moreover, Chunghwa Post also won the 2025 “Top 100 Sustainability Exemplary Award” and the “Corporate Sustainability Report Award-Platinum Award” in the 18th Taiwan Corporate Sustainability Awards (TCSA). These recognitions demonstrate Chunghwa Post’s progress in sustainability governance, information disclosure, and the overall effectiveness of sustainability efforts.

In terms of transformation and development, Chunghwa Post continues to promote digital applications and smart services to improve overall operational efficiency and customer experience through process optimization, service upgrades, and system refinement. At the same time, we also actively invest in AI capability development, strengthening employees’ digital literacy and innovation capabilities to build organizational momentum for transformation. Chunghwa Post was honored with two Excellent Awards in the Digital Financial Inclusion Award and Digital Information Security Award in Commercial Times Digital Financial Awards, as well as the Best Social Responsibility Award in the Life Insurance Category of the Faith, Hope & Love Awards organized by the Risk Management, Insurance & Finance Foundation. These accomplishments underscore the efforts and progress we have made. In addition, we have strengthened our efforts in energy management and operational facilities to steadily advance green transition, moving toward low-carbon operations.

As a key state-owned enterprise deeply rooted in Taiwanese society, Chunghwa Post not only provides a diverse range of postal, savings, remittance, life insurance, and logistic services, but also carries the important responsibility of connecting communities, strengthening public trust, and enhancing the reach and quality of postal services. Moving forward, we will continue to fulfill our mission of serving society, drive innovation and transformation, and pursue sustainable development. Working closely with our employees, customers, partners, and all sectors of society, we aim to build a trusted, forward-looking, and sustainable future for all.