As a good neighbor to all people, Chunghwa Post is currently the largest depository institution, and the balance of postal savings deposited amounts to over NT$ 7 trillion, making Chunghwa Post the largest depository institution in Taiwan, also nicknamed the “green giant” by the financial industry. In the future, it will continue to promote various businesses such as the salary deposits, online post office (iPost), POST APP, WebATM, Visa debit card, mobile payment, and digital account to increase the share of depository funds.

Postal Simple Life Insurance features non-physical examination insurance with simple procedures, providing all R.O.C. citizens with basic financial security. In addition, one-stop insurance coverage and claim services are available at the post offices across Taiwan, which is well-received by the general public. The number of policies (in force) as of the end of 2023 was 2,139,879 with the insured amount of NT$691,826 billion and the total premium income amounted to NT$80,237 billion.

To enhance the public’s understanding of new type of financial services and the concept of prudent financial management, Chunghwa Post organizes the “Campus Lectures on Financial Knowledge” every year. According to the analysis of 80 questionnaires returned in 2023, Postal VISA Debit Card is currently the main financial payment instrument among young people, and the participants of the lecture activities all said that the lecture significantly improved their overall financial knowledge.
To provide the public with the latest financial knowledge and cooperate with the policy promotion and fraud prevention, post offices started to hold 28 sessions of "Community Lectures on Financial Knowledge" in communities across Taiwan in 2023, including Mingli Village and Wanrong Village in Wanrong Township, Hualien County, Erjie Community Development Association in Wujie Township, Yilan County, Heping District Activity Center in Taichung City, and the agricultural production and marketing class in Meinong District, Kaohsiung City. The lectures were opened to everyone, and those who were interested in the topics of the lectures were welcome to attend.

In addition, Chunghwa Post has long operating hours, many operating locations, and the largest number of deposit amounts among financial institutions. Furthermore, frequent fraud incidents have occurred in recent years, and the risk of accounts being used as defraud accounts is also high. Therefore, relevant measures are strictly implemented to curb frauds. As of 2023, the statistics showed that a total of 1,821 financial frauds were prevented in 2023, reducing public property losses by approximately NT$ 55.78 million. Our associates were commended by the police department as grassroots staff with outstanding performance in implementing the Caring Counter Questions operations.

To be closer to customers, deeply cultivate relationship management, understand customers needs and suggestions for postal life insurance, and to respond to the government policies for the promotion of postal life insurance businesses so that young students can have a concept of life risk management through insurance before they graduate from school and before they start working, Chunghwa Post’s 19 post offices jointly organized the Postal Life Insurance Exchange Symposium and Insurance Knowledge Community/Campus Lecture activities to help grasp the pulse of the market and convey the importance of insurance.

The Executive Yuan convened various agencies to establish an inter-departmental “Universal Cash for All” promotion group to jointly plan and implement the project, and Chunghwa Post cooperated with the government in handling the operation of the 2023 “Universal Cash for All” Project. The promotion group is divided into 5 groups, including System Platform Group, ATM Cash Distribution Group, Post Office Cash Distribution Group, Promotion and Customer Service Group, and Administration and Payment Clearing Group. Among them, the authority in charge of Post Office Cash Distribution Group is the Ministry of Transportation and Communication, responsible for supervising Chunghwa Post to formulate relevant operational points and matters concerning over-the-counter distribution operations. At the same time, Chunghwa Post also served as the co-organizing unit in the Post Office Cash Distribution Group, Promotion and Customer Service Group, ATM Cash Distribution Group, and Administration and Payment Clearing Group to assist with the promotion of relevant measures of this project, playing an important role in the project.
This project also utilized the integration of virtual (online) and reality (offline) resources of the POST APP. A designated LOGO link for the “Universal Cash for All” Project was built on the login page of the App. With the positioning function of the mobile phones, the public could see the locations of the nearest ATMs and post offices shown in the App and select the post office to see the current number of people waiting in line while they could also get a number online in advance to save the on-site waiting time and improve the efficiency of savings and remittance operations.
As of the end of December, 2023, a total of over 23.5 million people across Taiwan have received cash from the “Universal Cash for All” Project, and among them, over 10.28 million people received their cash through post office channels, accounting for 43.75% of the total number of people receiving the cash.

Chunghwa Post has been maintaining stable operation over the years. Despite the impacts of financial crisis, economic recession, and industry and capital outflows, the number of deposit accounts and balance amount of the savings business still tops domestic financial institutions, and has been named to Forbes Magazine’s list of World’s Best Banks for the third consecutive year. Chunghwa Post abides by relevant laws and regulations strictly and properly utilizes the funds from postal savings and simple life insurance. The personnel using funds have to comply with the Self-disciplinary Rules for Fund Manager and sign the declaration. The Department of Civil Service Ethics conducts regular inspection of the personal transactions of the personnel and keeps records on a regular basis. The number of personnel receiving the random inspection throughout the year exceeds 1/3 of the total number of personnel in the department.