The Company has not yet established norms for human rights policies but has practiced the spirit of human rights. In accordance with Article 6, Paragraph 2 of the Occupational Safety and Health Act, and with reference to the Ministry of Labor’s Guidelines for Preventing Illegal Harm While Performing Duties, Prevention Plan for Illegal Harm When Performing Duties of Chunghwa Post Co., Ltd. has been established and implemented. The Head Office and all post offices (Taipei Mail Processing Center) shall set up Workplace Unlawful Conduct Prevention and Response Task Force to be in charge of the prevention, handling, and implementing effectiveness of unlawful conduct prevention and the formulation of improvement measures. A dedicated hotline (02-23921310#2110) and fax (02-23964884) are provided to protect employees from physical and mental harm caused by actions of others when performing their duties. However, 23 workplace bullying-related incidents occurred, 17 of which have been closed (1 case withdrawn, 11 not established, and 5established), and 6 cases have not been closed (6 under investigation).
In addition, the Gender Equality Working Group has been established to be in charge of promoting gender equality related business, which is convened by the vice president supervising the Department of Human Resources, and the committee members shall consist at least 2 external experts and scholars, and the proportion of each gender of the members shall not be less than 1/3. In principle, a meeting is convened every four months. Every year, employees are arranged to participate in courses on human rights, gender mainstreaming, and prevention of sexual harassment and illegal infringement in the workplace (including physical and digital training). Outsourced security personnel must receive relevant training and education as prescribed by law, showing our dedication to creating an environment free of gender discrimination.
Guidelines for the Prevention, Compliant Filing and Management of Sexual Harassment and the Sexual Harassment Complaint Investigation Committee were established in accordance with the Sexual Harassment Prevention Act and the Act of Gender Equality in Employment to be in charge of handling sexual harassment complaint investigation cases. The hotline (02-23969549), fax (02-23969103), and email (psn01@mail.post.gov.tw) serve as the channels for grievance and consultation. Appropriate preventive, corrective and punitive measures are taken for sexual harassment incidents to protect the rights and privacy of employees. In 2024, there were no incidents involving the use of child labor and forced labor, or violations of the rights of indigenous peoples. However, 11 sexual harassment cases were reported during the year, all of which have been closed: 1 was withdrawn, 6 were unsubstantiated, and 4 were substantiated.
In addition to safeguarding the human rights of the employees, we also care about the basic rights and interests of outsourced workers. The Company has set up a labor procurement contract template, an information service contract template, and a postal labor service contract template, all of which are made according to the procurement contract template issued by the Public Construction Commission, Executive Yuan. If the supplier violates the provisions of Article 101 of the Government Procurement Act, it shall be handled in accordance with its regulations.

Chunghwa Post attaches great importance to the physical and mental health of employees. To promptly gather the feedback and insights from the employees, the labor-management meeting is convened every three months. At least 50 cases of professional consulting services for employees, including case consultation, group consultation and special lectures, are handled every year. In addition, various benefit measures are also provided and employee retirement benefits are also handled in accordance with the law. In 2024, a total of 241 sessions, including 133 case consultations, 1 group consultations and 107 sessions of related lectures were held.
Chunghwa Post has maintained a harmonious relationship with the Chunghwa Postal Workers’ Union. The Trade Union Cooperation and Coordination Briefing is organized once a year. The two parties reach a consensus on enhancing the rights and interests of employees through rational and peaceful negotiation. A collective agreement was signed in 2017 and implemented after being approved by the Ministry of Labor. A total of 14 articles of the agreement are related to employee health and safety, accounting for 28% of the collective agreement. The percentage of total employees covered by the collective agreement in 2024 was 99.98%. The part not covered included the deputy business (technical) director, and personnel holding managerial positions and higher, who are considered as the employer, and therefore did not join the labor union.

We encourage women to join the workplace, empowering them to develop confidence and independence, and thrive by contributing their unique qualities and professional skills. As of the end of 2024, the overall proportion of female employees is 33.61%, of which 63.16% are women holding positions as senior executives (directors and above), while that of female directors and supervisors among board members is 44.44%. Through the implementation of three measures, including “Postal Preschool”, “Edu-care Services in the Workplace”, and “Contracted Childcare Services”, we provide preferential early childhood education services to more than 100 employees’ children. Relevant benefits and measures will continue to be discussed and promoted to encourage young employees to “dare to get married, be willing to have children, and raise children happily” while the young children of our employees can receive the best care.