Chunghwa Post attaches great importance to the physical and mental health of employees. To promptly gather the feedback and insights from the employees, the labor-management meeting is convened every three months. At least 50 cases of professional consulting services for employees, including case consultation, group consultation and special lectures, are handled every year. In addition, various benefit measures are also provided and employee retirement benefits are also handled in accordance with the law. In 2023, a total of 225 sessions, including 123 case consultations, 3 group consultations and 99 sessions of related lectures were held.

The Company has not yet established norms for human rights policies but has practiced the spirit of human rights. Outsourced security personnel must receive relevant training and education as stipulated by the Private Security Service Act. In addition, our employees also receive related courses (including physical or digital training) on human rights, gender mainstreaming, labor-related laws every year. Chunghwa Post is dedicated to creating an environment free of gender discrimination and has set up excellent breastfeeding rooms. The Gender Equality Working Group is in charge of promoting gender equality related business (convened by the vice president supervising the Department of Human Resources, the committee members shall consist at least 2 external experts and scholars, and the proportion of each gender of the members shall not be less than 1/3). In addition, Guidelines for the Prevention, Compliant Filing and Management of Sexual Harassment and the Sexual Harassment Complaint Investigation Committee were established in accordance with the Sexual Harassment Prevention Act and the Act of Gender Equality in Employment to be in charge of handling sexual harassment complaint investigation cases. The hotline (02-23969549), fax (02-23969103), and email (psn01@mail.post.gov.tw) serve as the channels for grievance and consultation. Appropriate preventive, corrective and punitive measures are taken for sexual harassment incidents to protect the rights and privacy of employees.
In addition to safeguarding the human rights of the employees, we also care about the basic rights and interests of outsourced workers. The Company has set up a labor procurement contract template, an information service contract template, and a postal labor service contract template, all of which are made according to the procurement contract template issued by the Public Construction Commission, Executive Yuan. If the supplier violates the provisions of Article 101 of the Government Procurement Act, it shall be handled in accordance with its provisions.
In 2023, there were no incidents involving the use of child labor and forced labor, or violations of the rights of indigenous peoples. However, there were 10 incidents related to sexual harassment. The respondents were given administrative punishment in accordance with regulations and received sex education courses and counseling.

As a state-owned enterprise, Chunghwa Post cooperates and strongly promotes the National Policy of “Childcare Support For Children Aged 0-6” and also actively handles various childcare services for its employees, striving to reduce the burden of raising children of young employees. In addition, we conducted a survey on the needs for childcare services among employees in 2023 to understand the childcare needs. Through the implementation of three measures, including “Postal Preschool”, “Edu-care Services in the Workplace”, and “Contracted Childcare Services”, we provide preferential early childhood education services to more than 100 employees’ children. Relevant benefits and measures will continue to be discussed and promoted to encourage young employees to“dare to get married, be willing to have children, and raise children happily” while the young children of our employees can receive the best care.