Chunghwa Post established the Digital Development Committee in 2021 to strengthen the efforts in digital development, leading all units to promote various digital transformation action plans. The Committee is composed of the chairman as the convener, the President as the deputy convener, the Corporate governance supervisor, the related supervising Vice President (or management of equivalent level), the Chief Secretary, the Chief Digital Officer, and the Director of Department of Information Management. This committee is convened every quarter.

To optimize operational and service processes and improve efficiency, Chunghwa Post has introduced the Robotic Process Automation (RPA) Project since 2021 and divided the promotion into three stages. As of the end of 2024, it has been introduced into 13 units in the Head Office, 19 post offices of all levels, and 1 mail processing center, with a cumulative 88 automated and 3 intelligent automated processes being completed. Each process not only saves 65% to 100% of manual operation time, but also releases a total of 5,096.27 man-days of manpower each year. In addition, the operating time of most processes is reduced by over 50%.