In order to effectively manage the occupational safety and health of employees, Chunghwa Post introduced the ISO 45001 management system in 2020. Since August 2020, it has been assisting various post offices (Taipei Mail Processing Center) in building the system. In 2022, the system setup of 15 post offices including Keelung, Taipei, Banqiao, Sanchong, Taoyuan, Hsinchu, Miaoli, Taichung, Changhua, Nantou, Yunlin, Chiayi, Tainan, Kaohsiung, Pingtung and the Taipei Mail Processing Center has been completed. The Safety and Health Technology Center (SAHTECH) was entrusted in 2024 to conduct the internal audit of the Occupational Safety and Health Management System at 19 post offices, the Taipei Mail Processing Center, and the Headquarters. Every year, the unit supervisors will assign qualified personnel to perform hazard identification and risk assessment and then formulate appropriate management targets based on the current situation. All the employees have completed on-the-job training on occupational safety and health between 2020 and 2022, which conforms to the stipulations of the Occupational Safety and Health Act requiring at least 3 hours of training every three years. The total number of trainees of the on-the-job training on occupational safety and health reached 4,232.
Before signing a contract with the contractors or performing construction, each performance management unit must explain the "Hazardous Factor Notice" and "Contractor’s Construction Safety and Health Rules" to them. When corrective and preventive measures are proposed due to changes in construction methods, equipment, and operating procedures or in the event of abnormal improvements in safety, health and environmental protection or occurrence of major industrial safety accidents, hazard identification and risk and opportunity assessment shall be conducted again to ensure that the environmental, safety, and health risks can be effectively controlled.
The Company has established a set of standard procedures for responding to the accident in order to reduce the injury and risk after the accident. The headquarters, various post offices and the Taipei Mail Processing Center all set up accident handling groups, with the director of the labor safety unit serving as the convener. Accidents are handled in accordance with the "Accident Handling and Identification Principles of Chunghwa Post Co., Ltd.". The severity of the event is first sorted out to determine the level of investigation. Then the investigation teams corresponding to each level will complete the investigation within a specific time frame. Strict control and improvement measures are carried out to prevent similar incidents from happening again.
The nature of the core business of Chunghwa Post is similar to the transportation industry. Therefore, the Company has established an accident prevention and implementation group to prepare monthly reports and statistics for the traffic accidents of the field staff at various post offices (centers) under its jurisdiction. Quarterly meetings are held to review and analyze the cause of the accident and propose preventive plans. In 2024, the number of postal vehicle traffic accidents was 749, a decrease of 35 compared with 2023.