In order to effectively manage the occupational safety and health of employees, Chunghwa Post introduced the ISO 45001 management system in 2020. Since August 2020, it has been assisting various post offices (Taipei Mail Processing Center) in building the system. In 2022, the system setup of 15 post offices including Keelung, Taipei, Banqiao, Sanchong, Taoyuan, Hsinchu, Miaoli, Taichung, Changhua, Nantou, Yunlin, Chiayi, Tainan, Kaohsiung, Pingtung and the Taipei Mail Processing Center has been completed.
The Safety and Health Technology Center (SAHTECH) was entrusted in 2023 to conduct the internal audit of the Occupational Safety and Health Management System in 13 offices including Keelung, Banqiao, Sanchong, Taoyuan, Miaoli, Taichung, Changhua, Yunlin, Nantou, Chiayi, Tainan, Kaohsiung, and Pingtung Post Offices, as well as the Head Office. Every year, the unit supervisors will assign qualified personnel to perform hazard identification and risk assessment and then formulate appropriate management targets based on the current situation.
All the employees have completed on-the-job training on occupational safety and health between 2020 and 2022, which conforms to the stipulations of the Occupational Safety and Health Act requiring at least 3 hours of training every three years. The total number of trainees of the on-the-job training on occupational safety and health reached 5,645.
Before signing a contract with the contractors or performing construction, each performance management unit must explain the "Hazardous Factor Notice" and "Contractor’s Construction Safety and Health Rules" to them. When corrective and preventive measures are proposed due to changes in construction methods, equipment, and operating procedures or in the event of abnormal improvements in safety, health and environmental protection or occurrence of major industrial safety accidents, hazard identification and risk and opportunity assessment shall be conducted again to ensure that the environmental, safety, and health risks can be effectively controlled.

The Company has established a set of standard procedures for responding to the accident in order to reduce the injury and risk after the accident. The headquarters, various post offices and the Taipei Mail Processing Center all set up accident handling groups, with the director of the labor safety unit serving as the convener. The severity of the event is first sorted out to determine the level of investigation. Then the investigation teams corresponding to each level will complete the investigation by the deadline. Strict control and improvement measures are carried out to prevent similar incidents from happening again.

The nature of the core business of Chunghwa Post is similar to the transportation industry. Therefore, the Company has established an accident prevention and implementation group to prepare monthly reports and statistics for the traffic accidents of the field staff at various post offices (centers) under its jurisdiction. Quarterly meetings are held to review and analyze the cause of the accident and propose preventive plans. In 2023, the number of postal vehicle traffic accidents was 784, a decrease of 159 compared with 2022.

The Company provides a good working environment with the belief of taking care of employees and working together for the mutual benefits. It has set up an ergonomic hazard prevention plan, a maternal health protection plan, a plan to prevent diseases induced by abnormal workload, and a plan to prevent illegal infringement when performing duties. Some post offices have set up medical rooms to provide health consulting services to the employees and contractors, and nurses or contract nurses are hired in accordance with legal regulations to promote health and safety lectures. We also sign on-site health service contracts with qualified physicians for their regular visits to the Company for health education, health promotion, and health guidance to enhance the employees’ awareness of independent health management.

Employee health checks are conducted on a regular basis and employees are granted a subsidy of $3,500 per person for a health examination. To take care of the health of field workers, the Company has conducted an annual health examination for field workers over the age of 50 since 2017. Starting from 2021, the health examination for employees aged 40 and above and under 50 is conducted every two years, that for those under 40 is once every 3 years. At the same time, we also care about the health of outsourced workers. The contract stipulates that the contractor should carry out relevant health examination for its own employees. In 2023, there were no cases of related occupational disease among all workers.
In addition, to improve the health protection of our employees, we provide employee group injury insurance, term life insurance, and consolation payments and accidental injury insurance can be applied by field personnel who are bitten by dogs when performing duties (including commuting to and from work). When our field associates have an accident, he or she may contact the Employees Welfare Association or the labor union of the service unit for the assistance of insurance claims.