The Company allots various employee training funds every year. The Postal Service Training Center of the Human Resources Department and the designated units (training units of the headquarters, post offices and the Human Resources Offices of the Taipei Mail Processing Center) handle various education and training courses. Besides, the E-Learning mechanism is established to handle various training operations.
The Flow Chart of Chunghwa Post Training Operation
Chunghwa Post’s 2022 Training Goals
2022 Training Results
In 2022, 1,318 employees attended the professional training; 131 employees went to domestic colleges and universities (including graduate schools) for further study. 632 employees were recommended for external training; 1,275 employees were subsidized to obtain professional licenses. To encourage employees to pursue new knowledge, the training related to digital development was added in 2022. Relevant repetitive courses were reviewed and consolidated in response to business needs. The E-Learning mechanism was improved to promote online learning for all employees. Recently, information technology has driven new trends in learning and provided multiple resources for mobile learning to enrich employees’ personal development and business and management knowledge. In 2022, the number of digital learning hours reached 572,450.5 hours, and the number of subjects in digital courses reached 77. (an 8.45% increase compared with the same period in 2021)
Average physical training hours & digital learning hours
Average training hours for supervisors
2022 Training Results
Training for Life Insurance Salespersons
The content of annual training for life insurance salespersons includes “Basic Training for Postal Life Insurance Salespersons”, “Postal Life Insurance Rising Star Training Program”, “Postal Life Insurance Silver Star Training Program”, “Postal Life Insurance Protection Type and Long Payment Term Product Promotion Training”, “Post Life Insurance Courses on Teacher Education” and “Onthe-job Training for Life Insurance Salespersons (the statutory mandatory course) (Practice)”. In addition, various professional training courses are provided for professionals, including underwriting and claims personnel training, signing personnel training, general supervisor audit training and real estate mortgage loan collection personnel training. Employees are recommended to participate in external training and workshops from time to time, such as “Discussions on Common Deficiencies in Penalty Cases”, “Challenges and Opportunities for Sustainable Operation of Insurance Industry”, “Challenges in Asset and Liability Management under Financial Market Fluctuations”, “Seminar on Principles of Practical Handling for Appointed Actuaries of Insurance Companies”, “Artificial Intelligence and Digital Technology - Digital Transformation of the Insurance Industry” and “Courses on ESG Sustainability” to enhance work efficiency and employee professionalism.
Strengthening the Service Quality of Postmen
1. Strengthening pre-assignment training and practical training for new recruits, Including delivery routes, sorting letters, laws and regulations related to mail delivery, correct service concept, work attitude, coping skills, etc. 2. Postmen must ring the doorbell and call for all kinds of registered mails in accordance with the regulations and wait for an appropriate amount of time. They are not allowed to send out the “Mail Notice” directly at will. 3. Chunghwa Post continues to supervise and guide each delivery unit to provide the service measures of upstairs delivery of express mails and parcel mails. When the delivery is unsuccessful, in addition to sending out the “Mail Delivery Notice”, postmen should also take the initiative in contacting the recipient according to the recipient’s phone number written on the parcel consignment note or cover before sending the notice. 4. Chunghwa Post sends out mail test letters, checks delivery slips, and randomly inspects and records express mails and upstairs delivery of parcel mails in accordance with regulations and collect customers’ opinions on delivery personnel and delivery quality for improvement. 5. To work in line with the policy requirements of international economic and trade organizations such as CPTPP, for the requirements of consumer protection and transparency principles and the maintenance of letter delivery quality, mail carriers or delivery service provider should mark their names, trademarks or other symbols sufficient for identification on the cover of the mails. All mails delivered by the Company have been affixed with stamps, printed or affixed with a sign indicating “postage paid” on the cover of the mail in accordance with the Postal Act.
Performance Management and Development
In terms of improving the functions of employees, the Company encourages employees to study in colleges and universities by subsidizing expenses, and assigns them to participate in external training, seminars or exchanges (including domestic, foreign and in Mainland China) according to business needs. It helps them absorb external knowledge of industry and academia and enrich the professional knowledge of employees. We train and reserve outstanding professional elites and talents through diversified learning channels.