In September 2025, some public facilities in Hualien were damaged due to floods. Chunghwa Post immediately activated its response and recovery mechanisms, upholding the core principle of "uninterrupted service" through the integration of manpower and resources to ensure the continued provision of postal and financial services, demonstrating the vital role of the postal system in disaster recovery and public service resilience. Following the disaster, Hualien Post Office quickly assessed the affected locations and activated contingency plans. Due to damage to its facilities, the Guangfu Post Office was immediately relocated to the nearby Guangfu Futian Post Office to maintain the postal and financial service needs of the local residents. Through cross-site coordination and manpower redeployment, postal and financial services were restored within approximately one week, allowing uninterrupted access to mail delivery, savings and remittance services, and other financial transactions, effectively reducing the impact of the disaster on daily life.

During the post-disaster recovery process, Chunghwa Post also accelerated the repair and safety inspection of the Guangfu Post Office building to ensure that the facilities met safety standards before resuming normal operations, while maintaining both service quality and public safety. In addition, in response to the large volume of relief supplies and donated goods flowing into the disaster-affected areas, Hualien Post Office mobilized postal workers and transportation resources to assist in the delivery of supplies to the affected areas, giving full play to the real-time support function of the postal logistics network and helping people in the disaster area get through the difficult time.

At the same time, Chunghwa Post also launched insurance and financial support measures to help policyholders affected by disasters alleviate their financial burden. For claims related to natural disasters, including typhoons, Chunghwa Post eased claims requirements and accelerated the claims review process to provide timely support. If a policyholder is unfortunately deceased, beneficiaries may promptly apply for death insurance benefits with the relevant documentation. In addition, injured policyholders requiring hospitalization may apply for daily hospitalization benefits according to the number of days hospitalized, with any required supporting documents submitted later. In 2025, a total of 5 applications were processed, with a total compensation amount of approximately NTD 3.38 million.

Moreover, Chunghwa Post also offered several financial relief measures, including extending premium payment deadlines and interest-free policy loans. For policyholders impacted by the disaster whose premiums could not be automatically deducted because of insufficient funds, we offered an extended payment arrangement. Upon submission of proof of disaster impact, the premium payment deadline may be deferred for a further three months after the original grace period expires. In addition, affected policyholders may apply for new policy loans within three months of the disaster and enjoy a three-month interest-free period to help ease short-term financial pressure. In 2025, there were a total of 8 policy loan applications, with a total loan amount of NTD 1,470,900. If the policy is damaged by disaster, it can be reissued free of charge.

In terms of mortgage relief, Chunghwa Post also provided relief measures for mortgage borrowers affected by the disaster. Affected policyholders may apply within three months of the disaster for a one-year grace period, during which only interest needs to be paid and principal repayment is temporarily waived. Those who need house repairs and meet the relevant regulations can apply for small repair loans of NTD 200,000 to NTD 500,000 to help disaster-affected families restore their living environment as soon as possible.

Through rapid disaster response and diversified financial support measures, Chunghwa Post not only ensured uninterrupted postal services in disaster areas but also continued to safeguard policyholders’ rights and the public’s daily needs. In the future, Chunghwa Post will continue to reinforce its operational resilience and disaster response capabilities, so that it can still provide stable postal and financial services in the face of various emergencies and become an important and reliable public service network for society.