Chunghwa Post has actively promoted digital transformation and sustainable development, introducing emerging digital technologies to optimize financial services while responding to the government’s 2050 Net-Zero Policy to achieve the operational goal of carbon reduction.
Since the launch of the Mobile Post Office App, the number of cumulative downloads has exceeded 7.59 million. Chunghwa Post continues to optimize services based on user needs, launching features of an all-English interface, accessible voice-activated services, online foreign exchange remittance, and branch appointment functions. In 2024, a new "wallet" service was added in January, 2024, integrating the financial and payment functions to provide a more convenient digital financial  experience. In addition, to ensure payment security, starting from March 16, Postal VISA Debit Card holders are able to set the card limit by themselves, and the limit of underage applicants will be set lower to strengthen security of depositor’s funds.
In terms of implementing low-carbon goals, Chunghwa Post will incorporate the concept of sustainability into its operating strategies, introduce ISO 14067：2018 carbon footprint inventory standard, and apply it to Mobile Post Office App Digital Financial Services for the carbon footprint inventory between July and December, 2023. Subsequently, the British Standards Institution (BSI) conducted verification from January to February, 2024, and the certification was officially obtained in March. The GHG emission for each transaction (such as inquiry, transfer or payment) on the Mobile Post Office App was 0.1224 gCO2e, showing the environmental benefits of digital finance.
To further promote environmental protection, Chunghwa Post encourages the public to use the Mobile Post Office App
and conduct business digitally more often to contribute to the sustainable development of the earth. In the future, Chunghwa
Post will continue to deepen its low-carbon transition to create more sustainable postal services through technological innovations and environmental measures, working together with all sectors of society to reach our goal of net-zero emissions.