Chunghwa Post had been devoting its efforts to developing digital and financial inclusion. In 2023,Chunghwa Post won the Digital Inclusion Award in the Group of Non-Financial Holding Banks and the Digital Information Security Award in the 2023 Digital Financial Award held by Commercial Times. This shows that the long-term provision of reliable, friendly, efficient, and innovative services Chunghwa Post has provided was highly acclaimed by the reviewers. Chunghwa Post actively develops diverse financial services, uses smart assistive technology in the planning of remittance services, adopts universal design principles to accommodate more people in a customer-oriented manner, takes actions to provide accessible services to the five major groups of people with disabilities, the elderly, rural residents, foreigners, and new residents, and establishes sufficient postal facilities in urban, rural, and outlying areas across Taiwan, providing accessible, usable, and high-quality digital services to all ethnic groups.

Chunghwa Post focuses on customer experience, providing more Personal services, On demand services, Smart services, and Trust services, creating a comprehensive integration of virtual and physical services of “Post as a Service”, and continues to use new technologies to optimize the operating procedures, expand service channels, and improve postal quality to accomplish the mission of inclusive finance. In the future, new technologies will continue to be employed for the optimization of operation procedures, expansion of channels, and enhancement of service depth so as to provide sustainable financial services.