Chunghwa Post established the Digital Development Committee in 2021 to strengthen the efforts in digital development, leading all units to promote various digital transformation action plans. The Committee is composed of the Chairman (as Convener), President (as Deputy Convener), Corporate Governance Supervisor, Vice President supervising the digital development promotion team (or management of equivalent level), Chief Secretary, Chief Digital Officer, and Director of Digital Development Office. Experts and scholars in relevant fields are also invited to serve as external advisory committee members. This committee is convened every quarter.

To optimize operational and service processes and improve efficiency, Chunghwa Post has introduced the Robotic Process Automation (RPA) Project since 2021 and divided the promotion into three stages. As of the end of 2025, it has been introduced into 14 units in the Headquarters, 19 post offices, and 1 mail processing center, with a cumulative 125 automated and 7 intelligent automated processes being completed. Each process can save approximately 65% to 100% of manual processing time and free up a total of 5,668 person-days of labor annually. In addition, the operating time of most processes is reduced by over 50%.