Chunghwa Post shoulders the legal duty of providing Universal Postal Service for the collection and delivery of domestic and international mails. To protect the basic communication rights of the people, Chunghwa Post provides flat and reasonable rates and nationwide services, and has established operating sites throughout Taiwan. The goal is to maintain a coverage rate of more than 99%. As of December, 2023, there are 1,297 post offices (including 1,296 post offices and 1 mail processing center) and 710 contracted agencies (including 439 agencies and 271 stamp sales agencies).
To ensure immediate, reliable, and efficient services, various self-service postal machines have been gradually installed in recent years. In addition, Chunghwa Post currently still maintains the basic requirement of at least 1 mailbox per village to meet the postal needs of the public. As of the end of December, 2023, there are 8,956 mailboxes in total. In the future, we will make stepwise review of the number of mailboxes in various places based on the installation status of the iBox Post.

iBox Post is an important strategy to transform postal service to smart logistics, which can effectively extend post office service hours and locations, improving delivery efficiency and reducing operating costs. iBox is mainly installed in post offices, Taiwan Railway stations, MRT stations, community buildings, schools, and other places where people gather. Combined with the conditions of high-quality distribution network, mobile phones, IoT, cloud technology and others, iBox Post provides customers with 24/7 self-service mail pickup/outgoing mail services.

Chunghwa Post accepts consignment from manufacturers to sell all kinds of commodities and sells these products in the physical postal channels (post offices) and virtual channel (PostMall). The listing of consignment products has to go through strict review mechanism, and all products have to pass the inspection by an impartial third party. Moreover, before putting the products on the shelves, the product labels submitted will be carefully checked to see if they are compliant with the Commodity Labeling Act or the specifications of the parent law of the product category (such as the Regulations Governing the Labeling of the Alcohol Products) to ensure that customers can get correct information of the products when they make purchases, enabling people to buy the products as great gifts or feel at ease for their own use.

Philatelic business is one of the major services provided by Chunghwa Post. As time passes, the function of stamps has switched from basic postage payment to specialized philatelic and gift market. Therefore, the stamp design, printing, and distribution strategies are also constantly adjusted accordingly. Customer-oriented planning of the philately (commodity) is moving toward gift giving, refinement, customization and the concept of its rareness and preciousness. Investment is made in the development of innovative printing technology and themes popular among young people are strengthened, such as the combination of internationally renowned cartoon characters and peripheral products, a series of gold and silver ingots and other products to actively develop various philatelic products that meet the demands in the market to drive a boom in purchasing and collections.
In 2023, a total of 18 sets of stamps, 2 sets of postage stamps, 10 types of stamp folios, 5 analogical cards, and 16 philatelic products with 41 variations were issued. Chunghwa Post conducted the Ceremony for the Operating of the Citizen Judges System and the Issuing Ceremony of the Miniature Sheet of Stamps, the Implementation of Citizen Judges System Commemorative Souvenir Sheet, the Issuing Ceremony of Taiwan Scenery Postage Stamps -Kinmen County, and the Issuing Ceremony of the Human Rights Postage Stamps. In addition, the Taipei 2023- 39th Asian International Stamp Exhibition was held, and philatelists and members from 26 countries and territories affiliated with the Federation of Inter-Asian Philately were invited to join in the event, which showcased about 1,050 frames of precious stamp collections from both Taiwan and overseas, attracting more than 180,000 visitors.

It is clearly stipulated in the procurement regulations that at the time of bidding, the philatelic products shall be compliant with the regulations stipulated in the Commodity Labeling Act, the Commodity Inspection Act, and other relevant regulations. Before acceptance, the manufacturers are asked to prepare the documents to be inspected, such as the material certificate, import certificate, etc. The main inspector will take random samples of the delivered goods to the inspection agency certified by the Taiwan Accreditation Foundation (such as SGS and Intertek). The acceptance procedure is completed after the inspection is passed.