Chunghwa Post shoulders the legal duty of providing Universal Postal Service for the collection and delivery of domestic and international mails. We have established operating sites throughout Taiwan, and the goal is to maintain a coverage rate of more than 99%. As of the end of 2024, there are 1,296 post offices (including 1,295 post offices and 1 Taipei Mail Processing Center) and 678 contracted agencies (including 422 agencies and 256 stamp sales agencies), offering standardized and affordable rates and nationwide services to ensure every citizen’s right to basic communication. To meet the postal needs of the public, Chunghwa Post currently still maintains the basic requirement of at least 1 mailbox per village, and various self-service postal machines have been gradually installed in recent years to ensure immediate, reliable, and efficient postal services.

iBox is mainly installed in post offices, MRT stations, community buildings, and other places where people gather,which can effectively extend post office service hours and locations. Combined with the IoT technology and the extensive mail delivery network of post offices, iBox provides customers with 24/7 self-service mail pickup/outgoing mail services. In addition, third-party payment processors for iBox postage payment include Postal VISA Debit Cards, Stored Value Card (EasyCard, iPass and icash) and iPASS MONEY, Easy Wallet, JKOPAY, icash Pay, All Win Fintech +PAY, and PX Pay.
To develop smart logistics and improve accessibility, iBox actively expands cross-industry alliance. By adopting a“multi-parcel, single-drop” delivery approach, energy consumption and carbon emissions associated with the vehicle trips can be significantly reduced, creating positive benefits for the environment and society.

Chunghwa Post accepts consignment from manufacturers to sell all kinds of commodities and sells these products in the physical postal channels (post offices) and virtual channel (PostMall). The listing of consignment products has to go through strict review mechanism, and all products have to pass the inspection by an impartial third party. Moreover, before putting the products on the shelves, the product labels submitted will be carefully checked to see if they are compliant with the Commodity Labeling Act or the specifications of the parent law of the product category (such as the Regulations Governing the Labeling of the Alcohol Products) to ensure that customers can get correct information of the products.

PostMall integrates its virtual and physical channels, providing a comprehensive and safe trading platform with complete logistics, financial flow, information flow, and customer flow resources, assisting Taiwan’s small and mediumsized enterprises, self-employed entrepreneurs, and farmers with the creation of opportunities in stay-at-home economy. As of the end of 2024, the number of PostMall members exceeded 410,000. The 2024 annual turnover is approximately NT$561.63 million.

As time passes, Chunghwa Post continues to refine the stamp design, printing, and distribution strategies accordingly. We have shifted to gift giving, refinement, and customization, and developed innovative printing technologies. Themes popular among young people are strengthened, such as the combination of internationally renowned cartoon characters with peripheral products, a series of gold and silver ingots, and other products, to actively develop various philatelic products that meet market demands and drive a boom in purchasing and collecting.
In 2024, the Issuing Ceremonies of the Miniature Sheet of Stamps- Tainan 400 Commemorative Souvenir Sheet and Railway Tourism of Taiwan Postage Stamps (Issue of 2024) were held. The opening ceremony of 2024 National Stamp Exhibition & the Issuing Ceremony of Taiwan Scenery Postage Stamps — Taipei City was held from October 9th to 12th. This 28th National Stamp Exhibition aimed at upholding its mission to foster interest in philately while delivering a premium cultural experience to the public. The exhibition displayed 262 frames of stamp collections from all over Taiwan, including 211 frames in the competition category, 40 frames in the invited section, and 11 frames showcasing the best philatelic works from Philately Classroom.

To promote the philatelic culture, Chunghwa Post has actively engaged with communities and assisted in establishing the Senior Philatelic Society since 2023. Activities are organized by post offices and community development associations, senior citizens learning centers, or public welfare groups within their respective jurisdictions. The target group is mainly the community residents at the age of 55 and above. Senior philatelists or retired teachers from the philatelic classrooms recommended by each unit or local philatelic societies are invited to give lectures. Each group plans activities once or twice a month, with 2 sessions for each class. Chunghwa Post has established 44 senior philatelic societies with 1,046 members in 2024.

In addition, to promote the philatelic culture and implement grassroots philatelic education, Post offices and the Postal Museum organized the 2024 Summer Parent-Child Philatelic Study Camp. A total of 24 study camps were held, and the number of members was 1,272. Considering the huge impact of the earthquake dated on April 3, 2024 on Hualien Area, this camp provided a special offer of free registration fee for Hualien residents who participated in the Hualien Post Office camp. Chunghwa Post fulfills its corporate social responsibility by taking practical actions to support the disaster-impacted areas.

To arouse the public’s care about ecology and attention to nature conservation and sustainable development, Chunghwa Post has issued multiple sets of ecology-related themed stamps and postage labels. Chunghwa Post issued the Conservation of Birds Postage Stamps (Issue of 2024) and also the stamps designed around the concepts of sustainability.

Postal Museum was established on December 1, 1965, serving as a professional postal museum with collection, research, exhibition, and education functions. It has long been committed to preserving postal culture and historical materials, promoting the cultural heritage and mission of the postal service. It fosters internal learning and a spirit of service among staff while also serving as a platform for philatelic knowledge exchange, fulfilling both social educational and recreational functions. In recent years, based on the purpose of revitalizing the value of assets, sharing collection resources and promoting cultural tourism, Chunghwa Post has used the unused or surplus space in the buildings under the Taipei, Taichung and Kaohsiung post offices to establish postal art and cultural exhibition spaces in northern, central and southern Taiwan. Postal Museum is a good neighbor for all. Through the participation in community activities, we integrate with local culture, implement Chunghwa Post’s philosophy of caring for the community and giving back to society, deepen the engagement with local communities, strengthening the image of postal service, and enhance the public welfare image of postal service.