Management Approach of Enhanced Sustainable Governance
In accordance with the Four Postal Acts and by upholding the principle of adopting corporate management practices, the Company aims to provide accessible, fair and reasonable postal services and to promote sound development of the postal business and thereby enhance the welfare of all citizens. Therefore, corporate governance is strengthened while taking into account economic performance to ensure corporate sustainability. Properly internalized external laws and regulations as well as the increasing trust of our stakeholders are the cornerstone of the sustainable development of the Company.
Material topics covering Enhanced Sustainable Governance
SDGs corresponding to Enhanced Sustainable Governance
Policies
●To run a postal administration that provides excellent services and is trusted by all citizens ●Strengthen corporate governance, improve financial structure, and enhance risk control and management capabilities ●Integrate postal resources, research and develop diversified products, and provide universal and highquality services in postal, saving and life insurance operations ●Provide customer-oriented, honest and efficient services ●Honor, Responsibility, Commitment ●Preventing corruption, stamping out corruption, and cracking down on corruption
Organizations in charge
●Board of Directors ●Risk Management Committee ●Strategic Planning Committee ●Audit Office ●Department of Civil Service Ethics ●Office of Legal & Compliance ●Risk Management Office ●Cyber Security Office ●Information Security & Personal Data Protection Committee ●Information Security Promotion Team ●Personal Data Protection Management Promotion Team
Management process
●Four Postal Acts and their Sub-laws ●Four-year Development Plan for Postal Business ●Ethical Corporate Management Best Practice Principles ●Procedures for Ethical Management and Guidelines for Conduct ●Code of Conduct for Board of Directors ●Stewardship Principles for Institutional Investors ●Self-disciplinary Rules for Fund Manager ●Self-disciplinary Rules for Equity Linked Note Investment Personnel ●Guidelines for Salespeople of the Postal Simple Life Insurance ●Regulations Governing Anti-Money Laundering and Countering the Financing of Terrorism for Chunghwa Post Co., Ltd. ●Dispute Resolution Mechanism of Savings and Remittances Business ●Regulations Governing the Capital Adequacy of Financial Supervisory Authorities, International Financial Reporting Standards (IFRS) ●Risk Management Policy ●Key Points Governing Risk Management of Asset Liability Matching in Insurance Business ●Key Points Governing Liquidity Risk Management ●Regulatory Compliance System (Implementation Plan) ●Internal Control System ●Corporate Governance Best Practice Principles for Chunghwa Post Co., Ltd. ●ISO 27001 Information Security Management System ●BS 10012 Personal Information Management System ●Notification of Cyber Security Incident and Response Procedures
Resources invested
●Education and training of Board of Directors ●Education and training of regulatory compliance ●Education and training of integrity ●Established the Integrity Platform for the Postal Logistics Park Construction ●Handled the procurement project of Postal Life Insurance Business Aligning with IFRS 17 Insurance Contracts System and Company Strategy Adjustment Consulting Service ●Set up the corporate governance supervisor and personnel ●Education and training for information security ●Education and training for personal data protection ●Set up Cyber Security Office and the Big Data Preparatory Office
Preventive or remedial measures
●Whistleblower’s Zone on Chunghwa Post Official Website ●Dedicated mailbox: P.O. Box 610, Taipei Beimen Taipei City, 10099 Taiwan ●Email: whistleblower@mail.post.gov.tw ●Hotline: (02)2396-9104 ●Customer suggestion box and customer service hotline ●24-hour customer service hotline: 0800-700-365