Chunghwa Post attaches great importance to employee development and has established a complete talent development system to coordinate with the company’s core businesses and schedule annual training plans based on the professional training needs of each business unit. The Postal Service Training Center of the Human Resources Department and the designated units (training units of the headquarters, post offices and the Human Resources Offices of the Taipei Mail Processing Center) handle various education and training courses to improve employees’ business skills and professional capabilities in terms of management, planning, marketing, services and so on to simultaneously cultivate the professional talent required to launch new business so as to cope with this rapidly changing society and strengthen the corporate competitiveness.

To encourage employees to pursue new knowledge, every year, seminars with various themes (such as digital transformation, big data, Employee Assistance Programs (EAPs), integrity promotion, and gender mainstreaming) are held. In response to the growing trends of AI applications and digital development, we redesigned the leadership development training in 2024 to strengthen the core management competencies and enhance work efficiency through the use of AI tools. In addition, we continued to improve the E-Learning mechanism and actively promote online learning for all employees. In 2024, the number of digital learning hours reached 644,051.5 hours, and the number of subjects in digital courses reached 74 (23.34% ahead of the target of 60 subjects).

The annual training for life insurance salespersons is conducted in accordance with the Guidelines for Salespeople of the Postal Simple Life Insurance. Employees are recommended to participate in external training and workshops from time to time for the professional courses, such as Fair Valuation of Insurance Contract Liabilities, Effective Internal Control and Audit for the Implementation of ESG Social Responsibility, Analysis of the Principle of Fair Treatment of Customers, Practical operations of ICS and Experience Sharing, Redefining IFRS 17 Performance Evaluation Indicators, and Civil Law: Family and Inheritance, to enhance work efficiency and improve the professionalism among employees.

In addition, the Company encourages employees to study in colleges and universities by subsidizing expenses or assigns them to participate in external training, seminars or exchanges (including domestic, foreign and in Mainland China) according to business needs. It helps them absorb external knowledge of industry and academia and enrich the professional knowledge of employees. In 2024, 1,404 employees attended the professional training; 70 employees went to domestic colleges and universities (including graduate schools) for further study. 1,042 employees were recommended for external training; 1,715 employees were subsidized to obtain professional licenses. The percentage of male and female employees receiving performance appraisal reached 100%.