Chunghwa Post attaches great importance to employee development and has established a complete talent development system to coordinate with the company’s core businesses and schedule annual training plans based on the professional training needs of each business unit. The Postal Service Training Center of the Human Resources Department and the designated units (training units of the headquarters, post offices and the Human Resources Offices of the Taipei Mail Processing Center) handle various education and training courses to improve employees’ business skills and professional capabilities in terms of management, planning, marketing, services and so on to simultaneously cultivate the professional talent required to launch new business so as to cope with this rapidly changing society and strengthen the corporate competitiveness.

To encourage employees to pursue new knowledge, every year, seminars with various themes (such as digital transformation, big data, Employee Assistance Programs (EAPs), integrity promotion, and gender mainstreaming) are held. In addition, we also actively promote online learning for all employees, continue to improve the E-Learning mechanism, provide diverse mobile learning resources, and assist employees in enriching their personal development and business management capabilities. In 2023, digital development-related training was added and at the same time, and overlapping courses were reviewed and consolidated. Personal Data Protection Awareness Promotion and Case Sharing is incorporated into the mandatory 4-hour annual cybersecurity program. In 2023, the number of digital learning hours reached 574,033 hours, and the number of subjects in digital courses reached 74 (23.34% ahead of the target of 60 subjects).

Annual training for life insurance salespersons is conducted, and from time to time, our employees are recommended to participate in external training courses and seminars such as “Study on common deficiencies in arbitration cases", "IFRS 17 core accounting concepts of insurance contract and its impact on the insurance industry", "IFRS 17 insurance contracts - financial reporting expression", "ORSA practical operations and experience sharing", "IFRS 17 competition blueprint and Sustainable Development" and "ICS2.0 Study Course" and other professional courses to enhance work efficiency and improve the professionalism of our employees.
In addition, the Company encourages employees to study in colleges and universities by subsidizing expenses or assigns them to participate in external training, seminars or exchanges (including domestic, foreign and in Mainland China) according to business needs. It helps them absorb external knowledge of industry and academia and enrich the professional knowledge of employees. In 2023, 1,509 employees attended the professional training; 98 employees went to domestic colleges and universities (including graduate schools) for further study. 1,085 employees were recommended for external training; 5,377 employees were subsidized to obtain professional licenses.