To all partners who care about the sustainable development of Chunghwa Post
Chunghwa Post Co., Ltd. has a history of over a century, and the major services include postal services, banking services, remittances, simple life insurance services, philately and related merchandises, and management of postal assets. In view of the trend in online financial transactions, the diversified mobile device functions, and the rapid development of application of Internet of Things (IoT) in recent years, the Company established the Cyber Security Office and the Big Data Preparatory Office in July, 2021, and also set up the Digital Development Committee. It is hoped that through the complete information organization structure, we can promote the Company’s digital technology development and data analysis application, optimize customer experience and innovative business models to respond to opportunities and challenges brought by the changes in people’s living habits in response to digital technology. To implement and fulfill our corporate social responsibility, the Corporate Social Responsibility (CSR) Promotion Group was established in 2019, with 5 task forces under it, including Corporate Governance, Customer Care, Employee Care, Social Commitments, and Environmental Sustainability, aiming at incorporating environmental protection, social responsibility and corporate governance(ESG) into corporate operations. This is the third year for Chunghwa Post to publish its Corporate Sustainability Report, disclosing the Company’s performance in 2021 and its sustainable management goals as follows: In terms of corporate governance and economic performance, we maintained good profits, continued to strengthen the corporate governance structure, and advanced the directors’ continuing education in 2021. We will arrange education and training related to risk management, climate risk, and carbon management for all directors and supervisors to enhance their professional knowledge and capabilities. For innovative services, Chunghwa Post actively promotes business transformation. With the establishment of Digital Development Committee, the overall digital technology development and promotion plans are reviewed, and suggestions for strategic research and planning on innovative business models, omni-channel services, customer experience, optimization of operation process are also provided to link the digital development plans of various businesses horizontally, and strengthen customer privacy and data security, providing safer, more convenient services with the integration of virtual and reality for the public. In addition, AI and big data applications are also actively introduced to establish a complete information application framework to enhance our operational performance and competitiveness. As for human resources development, in response to the trend of digital development and business needs, additional education and training related to digital development was provided in 2021, and the E-Learning mechanism was further improved. We re-examine the courses and add and replace courses in a timely manner to provide more diverse learning resources and channels so as to enrich the individual development and knowledge of the business and management of our employee. The number of digital courses established in 2021 was 71, a 2.9% increase compared with the previous year. As far as social care is concerned, Chunghwa Post continues to organize a series of Caring for the Community Activities, with a total of 266 sessions in total, participated by as many as 59,387 people in 2021. Through the integration of the postal resources, the Caring for the Marketing of Agricultural Products activities were held to care for small-scale farmers in the local areas; the Caring for the Elders Living Alone Activities were implemented, and 16 old house renovation projects were carried out to improve these older elders’ living environment, with an investment of NT$ 1,354,416. The cumulative number of elders living alone that were cared for in the series activities amounted to 904,924 from 2018 to 2021. For environmental friendliness, to understand the impact of climate change risks on the operations of Chunghwa Post, we plan coping strategies for climate change and potential opportunities in advance and plan the implementation of the TCFD (Task Force on Climate-related Financial Disclosure) project for postal savings and remittances, and life insurance businesses. By establishing the TCFD framework, the corresponding action strategies are formulated to grasp the development opportunities for relevant businesses. As of 2021, we have adopted 3,241 e-scooters and 54 e-vans and installed solar PV power generation system with the capacity of 2,398KW. In the future, we will keep promoting energy conservation and waste reduction, and give full play to have some influence on environmental protection and work hand in hand together with our partners in the upstream, midstream, and downstream to jointly build a homeland with sustainability. In terms of responsible finance, we are dedicated to the implementation of the investment in social responsibility. In 2021, what we invested in Taiwanese Listed Companies complying with corporate social responsibility accounted for 97.08% of the total market value of domestic stock investments, and the investment in ESG ETFs at home and abroad amounted to NT$1.978 billion. In addition, we also purchased four grades of green bonds at home and abroad, with a total of NT$5.16 billion. In the future, we will continue to improve the utilization efficiency of postal capitals and support the government’s major public construction projects and investment projects in the private sector. Our company vision is to be "To run a postal administration that provides excellent services and is trusted by all citizens." . We understand that as a state-owned enterprise, we are obligated to help promote national policies and industrial upgrading. In the future, Chunghwa Post will continue to uphold the values of "honor, responsibility, and commitment", striving for sustainable management of postal service and helping create a better society for all.