Management Approach of Fulfilling Social Inclusion
To fulfill its corporate social responsibility, promote community development and implement the business philosophy of serving the society and giving back to the society, Chunghwa Post also functions as a friendly and reliable neighbor to community residents so that they can have emotional connection with the post through the public welfare activities, which also helps us create a high-quality corporate image. Based on the implementation of the local connection, postal popularization and social care business philosophy, the goal of providing “postal services for public welfare and taking root in local development” can be reached, improving Chunghwa Post’s competitiveness in terms of sustainable issues.
Material topics covering Fulfilling Social Inclusion
Indirect Economic Impact (GRI 203) Local Community (GRI 413) Universal Postal Service (Custom topic)
SDGs corresponding to Fulfilling Social Inclusion
Policies
●To actively promote various public welfare activities, and continue to organize Staying Young Activities (formerly the Anti-Aging Movement) and care for the elderly living alone to fulfill social responsibilities, and build a high-quality corporate image ●Postal services for public welfare and taking root in local development ●Strengthen asset management and application, actively activate real estate assets, and improve performance of asset operation ●To provide universal, cheap and secure mail communication service
Organizations in charge
●Board of Directors ●Department of Mail Business & Operation ●Department of Savings and Remittances ●Department of Life Insurance ●Department of Property Operation ●Department of Public Affairs
Management process
●Measures for caring for community activities ●Standards of delivery of universal service
Resources invested
●The total cost of the Blood Donation Activity was more than NT$ 3.6 million ●The total scholarship fund for the children of postal life insurance policyholders amounted to NT$ 5 million ●Chunghwa Post held 38 sessions of Staying Young Activities in 2022 ●In 2022, a total of 26 agricultural products marketing activities were held ●Wildly set up postal establishment: 1,299 post offices and 769 contracted agencies ●Widely installed automation equipment: 3,197 ATMs and 1,695 passbook entry machines ●Maintain the basic requirement of at least 1 mailbox per village: 9,197 in total ●Established “Social Innovation Products” and “Joint Recommendation” sections
Preventive or remedial measures
●Customer suggestion box and 24-hour customer service hotline: 0800-700-365 ●At each post office, there are “Customer Opinion Forms” with free return postage for customers to express their opinions