The Company allots various employee training funds every year. The Postal Service Training Center of the Human Resources Department and the designated units (training units of the headquarters, post offices and the Human Resources Offices of the Taipei Mail Processing Center) handle various education and training courses. Besides, the E-Learning mechanism is established to handle various training operations
The Flow Chart of Chunghwa Post Training Operation
Chunghwa Post’s 2021 Training Goals
2021 Training Results
In 2021, 1,536 employees attended the professional training; 118 employees went to domestic colleges and universities (including graduate schools) for further study. 515 employees were recommended for external training; 808 employees were subsidized to obtain professional licenses. To encourage employees to pursue new knowledge, the training related to digital development was added in 2021. Relevant repetitive courses were reviewed and consolidated in response to business needs. The E-Learning mechanism was improved to promote online learning for all employees. Recently, information technology has driven new trends in learning and provided multiple resources for mobile learning to enrich employees’ personal development and business and management knowledge. In 2021, the number of digital learning hours reached 631,890 hours, and the number of subjects in digital courses reached 71.
2021 Training Results
Training for Life Insurance Salespersons
The content of annual training for life insurance salespersons include "Basic Training for Postal Life Insurance Salespersons", "Postal Life Insurance Rising Star Training Program", "Postal Life Insurance Silver Star Training Program", "Postal Life Insurance Protection Type and Long Payment Term Product Promotion Training", "Post Life Insurance Courses on Teacher Education" and "On the-job Training for Life Insurance Salespersons (the statutory mandatory course) (Practice)". In addition, various professional training courses are provided for professionals, including underwriting and claims personnel training, signing personnel training, general supervisor audit training and real estate mortgage loan collection personnel training. Employees are recommended to participate in external training and workshops from time to time, such as “The application of financial technology in supervision, risk management and sustainable development in a changing environment, "Strategy and Thinking Seminar on Risk Management under IFRS17 and ICS", "International Supervision System Development Trend and Management Model Transformation", " Seminar on Principles of Practical Handling for Appointed Actuaries of Insurance Companies" and "ESG Sustainability Reading Club" to enhance work efficiency and employee professionalism.
Performance Management and Development
The Company added 24 items of subsidy for the registration fee for professional license examinations in November 2021 to encourage the current employees to improve their professional capabilities and build a talent database to meet the future development needs of their post. So far, our colleagues have obtained 80 certificates related to specialized occupational and technical advanced examinations such as finance, life insurance, information, information security, English proficiency testing, internal control, occupational safety and health, logistics and architects. The relevant certificates they obtained can be used as the basis for bonus points in the rank promotion examination. In terms of improving the functions of employees, the Company encourages employees to study in colleges and universities by subsidizing expenses, and assigns them to participate in external training, seminars or exchanges (including domestic, foreign and in Mainland China) according to business needs. It helps them absorb external knowledge of industry and academia and enrich the professional knowledge of employees. We train and reserve outstanding professional elites and talents through diversified learning channels.